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COVID-19 Benefits and Wellness FAQs

What Telemedicine/Virtual Visit options are available?

Telemedicine, sometimes referred to as virtual visits, allows health care professionals to evaluate, diagnose and treat patients at a distance using telecommunications technology. 

In an effort to protect both patients and staff during the COVID-19 outbreak, many health care providers are requiring certain visits to be performed virtually.  We encourage this practice and have included the chart below to help you understand the differences between these virtual visits, and the recently added Teladoc option.  Both options are covered within our plans.
 

Type of Visit Both POS and HRA Plans  HDHP
 In Person Office Visit - Traditional walk-in or by appointment visits to your provider's office.

You pay a copay

You pay the full cost of
the visit until your deductible is met.
After deductible is met you pay 20%.

 Virtual Visits - Virtual appointment with your regular provider, set up by the provider's office.

 Teladoc - Teladoc is an independent company that provides 24/7/365 access to a board-certified physician through the convenience of phone or video consults.  Visit www.teladoc.com or call 866-789-8155 to set up your account and log in with your username and password whenever you need a consult with a Teladoc physician.

 $0 copay effective 4/01 for 90 days

Is testing for the coronavirus (COVID-19) covered under Tulane’s medical Insurance?

COVID-19 testing is covered at 100% consistent with Center for Disease Control (CDC) guidance where such testing is medically necessary not covered as part of the public health service. No co-pays apply and the deductible is waived on the High Deductible Health Plan (HDHP).  

What if I have difficulty getting my maintenance prescriptions?

The health plan will increase access to prescription medications by encouraging members to use their 90-day mail order benefit. The health plan will also ensure formulary flexibility if there are shortages or access issues. Patients will not be liable for additional charges that stem from obtaining a non-preferred medication if the preferred medication is not available due to shortage or access issues.  For more information on how to access the mail-order benefit, login to MyHealthToolkitla.com, click on Benefits, then 2020 Pharmacy Benefits. Once that opens, click on View your Pharmacy Benefits and this opens to your Optum page. There you can request the home delivery option for your prescriptions.  

How are medical services for the coronavirus (COVID-19) covered under Tulane’s medical Insurance?

Prior authorizations waived for diagnostic tests and for covered services that are medically necessary and consistent with CDC guidance for members if diagnosed with COVID-19. The health plan will make dedicated clinical staff available to address inquiries related to medical services, ensuring timeliness of responses related to COVID-19.  BCBS will ensure patient testing and any subsequently needed care are done in close coordination with federal, state and public health authorities.

How can we help employees who are experiencing heightened anxiety around the coronavirus (COVID-19) pandemic?

The Employee Assistance Program is available for faculty and staff seeking counseling or support to manage stress and anxiety during the COVID-19 outbreak. Crisis resources specific to COVID-19 can be found here. More information about Employee Assistance Programs can be found here. Employees can reach the counseling hotline at 833-848-1764. Tulane is our company code. 

What assistance is available to employees who are traveling?

Travel assistance benefits are available to employees covered under The Standard life insurance plan, as well as their eligible dependents (spouse and children through age 25). 
If an employee or eligible dependent is traveling and has tested positive for COVID-19, their request would be treated like a standard medical case. If the individual is eligible for transport benefits, those benefits would be arranged in accordance with the departing and receiving country’s government clearance on flying. Pre-trip planning services as well as emergency transportation and medical assistance services if a person is traveling at least 100 miles from home or internationally for 180 days or less. Links to the travel assistance flyer and employee card are here for your convenience.  We would encourage everyone to either keep the card with them, or put this information in their cell phone prior to any travel.

Travel Assistance - Employee Flyer

Travel Assistance Employee Card

Will one-on-one retirement plan counseling sessions with TIAA and Fidelity be available?

Both TIAA and Fidelity are suspending in-person meetings.  Meetings already scheduled will be held telephonically.