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Business Career Band Progression


  B1 B2 B3 B4 B5
Job Functional Knowledge Develops skills to perform basic activities in own job Requires established skills to perform a range of routine activities Requires a broad understanding of the job and applies skills and knowledge in a range of processes, procedures and systems or requires deep skills in a single area Requires advanced skills and expertise in a range of processes, procedures and systems Requires a comprehensive understanding of a range of processes, procedures, systems and concepts within own job discipline
Business Expertise Understands how the assigned duties integrate with others in the team Understands how the assigned duties relate to others in the team and how the team integrates with other related teams Understands how the team integrates with others to accomplish team objectives Understands how related teams coordinate their efforts and resources to achieve objectives Uses insights into how the team integrates with other teams to coordinate efforts and resources to achieve shared and individual objectives
Leadership Has no supervisory responsibilities Has no supervisory responsibilities; manages own workload May act as an informal resource for team members with less experience As a specialist or lead for the team, may provide subject matter guidance to team members with less experience Provides day-to-day supervision to a team including coaching on performance, coordinating activities, checking on quality and work progress
Problem Solving Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures Gathers and analyzes data to identify and solve complex problems that arise with little or no precedent Resolves problems, identifies the most appropriate solution and may establish new techniques to ensure the team is able to meet its objectives
Impact Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance Impacts the quality, timeliness and effectiveness of the team; uses discretion to modify work practices and processes to achieve results or improve efficiency Impacts own team and other teams whose work activities are closely related; suggests improvements to existing processes and solutions to improve the efficiency of the team Has direct impact on the quality of the tasks performed or services provided by the team
Interpersonal Skills Uses communication skills and common courtesy Uses communication skills to exchange straightforward information Explains detailed and/or complicated information within the team Evaluates and communicates unusual and/or complex content in a clear manner Requires tact and diplomacy to exchange ideas and information in a concise and logical way
Disclaimer: Levels within each band build upon each other and incorporate lower level criteria