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Operational Career Band Progression

 

  O1 O2 O3 O4
Job Functional Knowledge Develops skills to perform basic, repetitive and manual activities in the job Performs routine day-to-day activities Demonstrates proficiency in a range of processes or procedures Requires developed a specialized level of skill to perform a range of tasks
Business Expertise Understands own tasks and has a basic awareness of the work performed by the rest of the team Understands how assigned duties relate to others in the team Requires a basic understanding of how the team integrates with others Requires a good understanding of how related teams coordinate their efforts and resources needed to achieve objectives
Leadership Has no supervisory responsibilities; focuses on developing own skills Has no supervisory responsibilities; may provide informal guidance to less experienced colleagues Regularly provides informal guidance and support to less experienced team members Allocates work and provides subject matter guidance to other team members
Problem Solving Uses defined procedures to perform straightforward tasks Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures Exercises judgment, based on previous experience, practices and precedents, to identify and solve problems that arise with little or no precedent
Impact Impacts the efficiency and accuracy of own work Impacts the quality of own work Impacts the results of own work team Impacts the effectiveness of own team and closely related teams
Interpersonal Skills Requires basic communication skills and common courtesy Exchanges straightforward information in routine situations Uses communication skills to exchange moderately complex information, typically within own team Exchanges ideas and information effectively with others outside of own team; uses tact and diplomacy when dealing with others

Disclaimer: Levels within each band build upon each other and incorporate lower level criteria

 

Current State:
  • Custodial Worker

 

Future State:

  • Custodial Worker I
  • Custodial Worker II
  • Custodial Worker III