Employee Assistance Program (EAP) — Effective January 1, 2025, New Directions EAP is now Lucet EAP. The benefit itself is unchanged. EAP services are free, confidential, and available 24/7 via the member portal eap.lucethealth.com or by phone at 1-800-624-5544. Employees and family members are eligible.
What’s Included
- Unlimited telephonic clinical assessment and referral
- Up to three face-to-face counseling sessions
- Family referral and caregiving services
- Daily living and convenience services
- Legal and financial consultations
- Funeral concierge services
Questions?
For general benefits questions (eligibility, enrollment periods, etc.), visit hr.tulane.edu or contact Benefits Assistance at 1-504-865-HR4U (4748) or TUBenefits@tulane.edu, Monday–Friday, 8:30 a.m.–5:00 p.m. (CT).
Benefit Contacts
| Benefit | Who to Call | Website | Phone Number |
|---|---|---|---|
| Medical & Prescription Drug | Blue Cross Blue Shield | www.MyHealthToolkitLA.com | 1-833-212-0857 |
| Dental | Delta Dental | www.deltadentalins.com | 1-800-521-2651 |
| Vision | EyeMed | www.eyemed.com | 1-866-804-0982 |
| Basic Life & AD&D Claims Supplemental Life Claims Short/Long-Term Disability Leave/FMLA Management | The Standard | standard.com/absence | 1-800-428-2938 |
| Spending Accounts (FSA, HSA and HRA) | HealthEquity | my.healthequity.com | 1-866-346-5800 |
| Employee Assistance Program | Lucet | eap.lucethealth.com | 1-800-624-5544 |
| Retirement 403(b) Savings Plan | TIAA Investments | www.tiaa.org | 1-800-842-2252 |
Updated 12/2024.
