“Even when we are working effectively within a community, we can always do better.”
- Lorig Charkoudian, Executive Director at Community Mediation Maryland
The Office of Human Resources & Institutional Equity is introducing a conflict resolution program to the Tulane community. The goal of this program is to build a workplace environment that is enriched by our differences. The program is designed to encourage our community to take a positive, proactive approach to resolving conflicts and disputes in the workplace. This program will create opportunities for staff and faculty to have difficult conversations in a manner that allows each individual to be heard and to be better understood while building a common foundation for moving forward with a healthy, civil working relationship.
Conflict is an inevitable part of life that arises out of disagreement between individuals when they perceive a threat to their needs. We experience conflict in every stage of our life and the ability to handle it effectively and peacefully is not necessarily intuitive. We see conflict as a natural and normal part of the human experience, and when used effectively conflict can be a tool for positive change. We are ready to assist.
Conflict resolution is an informal process that two or more parties use to find a peaceful solution to their dispute.
Conflicts are, to a great extent, predictable. Tulane’s Conflict Resolution Program was created as an alternative option for addressing conflict and disputes in the workplace.
The Conflict Resolution Program is available to all faculty and staff. All questions or request for services may be directed to Wendy Firven Smith @ 504-247-1778 or wsmith20@tulane.edu.
*All persons involved in mediation must be employees of the university.
* Some issues may not be appropriate for mediation. A determination of the appropriateness will be made by the conflict resolution specialist.
*The conflict resolution specialist reserves the right to decline any mediation request that is inconsistent with the intent or resources of the program.
You will need to contact Wendy Firven Smith at 504-247-1778 or wsmith20@tulane.edu.
Wendy Firven Smith, State Certified Mediator, joined our team in October as a Conflict Resolution Specialist. In this newly formed role, Wendy is jumping in with both feet to create processes and procedures to ensure the success of the program. She is not a stranger to building conflict resolution programs as she has vast experience mediating within the community, as well as cases between civilians and police officers for the City of New Orleans Office of the Independent Police Monitor. In addition to her six years of mediation experience, she has a background in psychology and higher education as an Adjunct Lecturer. Read Wendy’s full bio.
