Deadline Extended - Medical Plan Dependent Verification Audit

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If you have not verified your dependents with Alight as of October 5, 2018, you will be receiving a letter stating your dependent’s coverage will be terminated effective November 30, 2018. In an effort to give you every opportunity to provide your documents and avoid any disruptions in your dependent’s coverage, the Office of Human Resources has extended the deadline to November 5, 2018.

Please be aware that verifying your dependent(s) is required if you received a letter from Alight. Follow all instructions stated in the notices you receive from Alight. Submitting documents is easy with Alight since they have provided a safe and secure online portal to upload documents. Employees can also fax or mail their documents as well.

  • Secure Online Upload: www.yourdependentverification.com/plan-smart-info
    • Login Name: TU + Your Dependent Verification ID. (Example TU0000000) Your Dependent Verification ID (can be found at the bottom of your notice).
    • Password: This is your date of birth in mmddyy format. (Example 013168) You will be prompted to reset your password upon entering the secured site.
  • Secure Fax: 1-877-965-9555
  • Mail:  Dependent Verification Center, P.O. Box 1414, Lincolnshire, IL 60069-1414

To complete this process, locate marriage certificates, birth certificates or any other documents that you may need to verify your dependent(s). Alight has provided details on acceptable documents in their communications. Confidential information, such as social security numbers and income, can be covered or removed from your documents before sending to Alight. Copies of documents are acceptable as well. All dependents and spouses covered by the medical plans will be documented for 2018 or coverage will be canceled. Coverage of ineligible dependents increases costs for all of us; therefore, your cooperation in this process is greatly appreciated.

If you have any questions, please contact the Benefits Team by email at tubenefits@tulane.edu or by telephone at 504-865-4748. Alight’s Customer Service: 1-800-725-5810.