Stakeholder Feedback
During 15 focus group interviews with various members of the Tulane community, we obtained your feedback and then used this information to inform our hiring process improvements. Here's what you said you want:
- Vacancies to post within 24-48 hours of submission.
- To receive more training.
- Time an applicant applies to hired to be in five to six weeks.
- Transparency with compensation.
- Ability to update the candidate status to keep them informed.
- Eliminate unqualified applicants from view.
- Standardized job descriptions.
- Definition of terms.
- Candidates to have status updates rather than just seeing ‘Under Department Review”
- Information on the vacancy should carry through to the offer.
- Look at more than 10 candidates at a time/per page.
- Have labor distribution automated.
- To be able to print resumes in mass.
What We Found
- Job submitted to candidate hired, median is 59 days in 2017.
- Customer expects 45-50 days.
- Job submitted to job posted, median is 7 days; customers expect 5 days.
- Staff, candidate applies to candidate hired is 42 days.
Analysis Conclusions
Workflow is inefficient
- Incomplete work passes from one stage to the next
- Rework happens often causing work stoppage and delays
- Too many steps exist to complete the work (≥ 37 steps)
- Wait times + non-value added steps lengthen approval
Software application not optimized
- Wait times + non-value added steps lengthen approval
- System designed to automate inefficiencies, not eliminate them
- Application doesn’t facilitate use of analytics for decision making
Culture is a factor
- No specific measure of excellence defined for this process
- Managers are not clear who has responsibility
- Unstandardized processes and organizational operating model
