Tulane Telehealth


In partnership with Tulane University Medical Group, Tulane Telehealth is your virtual urgent care service. Through the app or your computer, Tulane Telehealth gives you 24/7 virtual access to providers for most common conditions.

For more information, visit https://www.tulanetelehealth.com

Visits for you and your covered family members are available anytime, anywhere. Get connected to a provider, get a treatment plan (including prescriptions when medically necessary), and get better.

  • $0 copay for members enrolled in the POS or HRA plan.
  • For members enrolled in the HDHP plan, a $0 copay will apply after your deductible is met.


Additional Information & FAQs


Tulane Telehealth providers can diagnose, recommend the best treatment, and prescribe medications (if medically necessary) for many common conditions, including allergies, asthma, bronchitis, cold, flu and cough, headache, insect bites, joint aches, nausea, pinkeye, rashes, sinus infection, sore throat, sprains and strains, UTI, and more! Tulane Telehealth is not appropriate for those needing emergency care or those who are in danger of harming themselves or others.  For regularly scheduled visits with your Tulane doctor, please call the clinic to schedule.

Employees and their dependents insured by the Tulane BCBS plan can use Tulane Telehealth anytime, anywhere. Enter your Tulane insurance info upon registration. POS and HRA plan member visits are completely covered at a $0 copay (HDHP pays a $0 copay after the deductible is met). Any non-Tulane-insured employees and family can also use Tulane Telehealth by registering and adding their insurance information – standard copays and any portion not covered under the insurance will be billed to the patient. A self-pay rate of $55 is available.

Tulane Telehealth connects you to licensed providers from the Tulanae provider network and affiliated community providers. Our providers can diagnose, treat, and prescribe medication for your non-emergency conditions.

Setting up your account is a quick and easy process. Visit the Tulane Telehealth website, download the mobile app, and click Register Your Account. You will be guided through step-by-step instructions. Be sure to select the ‘I am a Tulane Employee or System Patient’ button when adding yourself and your dependents and enter your Tulane insurance information.

Tulane Telehealth currently provides quality care to all adults and children. Adults 18+ must register their own accounts. Patients 17 and under can be added to a parent/guardian account for access to care.

No. Tulane Telehealth passwords are exclusive to the Tulane Telehealth platform and are not single sign-on (SSO) passwords. Visit the Tulane Telehealth website or mobile app to manage your password.

Simply log into your account through the Tulane Telehealth website or mobile app and click “Request a Visit.”

No. Tulane Telehealth on-demand providers do not replace your primary care doctor. Tulane Telehealth is here when you need immediate care for non-emergent medical issues. We’re an affordable, convenient alternative to Urgent Care and ER visits.

Employees and dependents insured by the Tulane BCBS plan can use Tulane Telehealth anytime, anywhere. POS and HRA plan member visits are completely covered at a $0 copay (HDHP pays a $0 copay after the deductible is met.) Patients can add their insurance information – copays and any portion not covered under insurance will be billed to the patient. A self-pay rate of $55 is available.

On-demand visit requests are typically answered in 20 minutes or less – all while waiting in the comfort of your own space. Upon requesting a visit, you will be placed in our virtual waiting room until the next available provider answers. Make sure you allow notifications from the app so you don’t miss when your provider is ready for you. Please do not cancel and re-request visits in an attempt to expedite wait times. Providers will answer on a first-come basis.

The app will notify you when the provider is ready to see you. If you miss your visit, you will be returned to the end of the queue. The visit request will be canceled if you miss the provider’s repeated attempts to connect with you. Be sure your mobile number is up to date in case the provider needs to contact you by phone.

There is no time limit for virtual visits with a provider.

Yes. You can easily invite an additional person to join your virtual visit.

Yes. Providers can prescribe short-term medication for a wide range of conditions where medically appropriate, including certain refills. Tulane Telehealth providers do not prescribe controlled substances or lifestyle medications.

Yes. You have access to your Tulane Telehealth record at any time. Log into your account and view your visit history to download a copy of your visit information.

Tulane Telehealth providers cannot order COVID-19 testing or any in-person COVID-19 treatments, such as infusions. Providers can advise on or prescribe treatment for COVID-19 patients when appropriate. Employees should always follow the latest University guidelines in dealing with COVID-19 infection and reporting.

Tulane Telehealth is fully HIPAA-compliant and secure. You can be assured that your conversations with the clinician and your records are secure and private.

For technical assistance, please contact Tulane Telehealth by email or phone:

  • Email: tulanetelehealth@teladochealth.com
  • Phone: 877-280-4612